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2019 supplementary report – reporting item No. 02 "Persistent problem of poor documentation impairs mission performance of Federal Foreign Office"

Apr 02, 2020

Although we repeatedly alerted the Federal Foreign Office to the problem, for years, the Office has tolerated significant weaknesses in documentation and record keeping. Because of these shortcomings, administrative actions are not transparent. This may also lead to a significant loss of knowledge and considerably impairs performance of the Office and of its 227 missions abroad. Although the Office endeavours to enhance its record keeping, any previous initiatives were mainly limited to new rules and instructions with only modest effect. We consider poor management responsibility to be the root cause for the shortcomings we identified. We expect the Office to act now and initiate the cultural change urgently needed. The Office needs to permanently ensure that in particular senior managers place appropriate focus on administrative aspects of the daily office routine.

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